At Zivika, we are committed to delivering your orders promptly and safely. This Shipping Policy outlines the details of how we handle shipping for all purchases made through www.zivika.in.
1. Shipping Locations
1.1 We currently offer shipping across India.
1.2 International shipping is not available at this time.
2. Shipping Charges
2.1 Shipping charges are calculated based on the weight, size, and destination of your order and will be shown at checkout.
2.2 Free shipping may be available on select products or during promotional offers, as mentioned on the website.
3. Order Processing Time
3.1 Orders are usually processed within 1–3 business days after payment confirmation.
3.2 Orders placed on weekends or public holidays will be processed on the next working day.
4. Delivery Time
4.1 Estimated delivery times may vary depending on your location and selected shipping method:
- Standard Shipping: 5–7 business days
- Express Shipping: 2–4 business days
4.2 Please note that delivery delays may occur due to reasons beyond our control such as bad weather, courier delays, or regional disruptions.
5. Order Tracking
5.1 Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
5.2 You can use this tracking number to monitor the status of your delivery.
6. Incorrect Address
6.1 Please ensure that your shipping address is accurate and complete during checkout.
6.2 Zivika is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
7. Undelivered Packages
7.1 If an order is returned to us due to delivery failure or incorrect address, we will contact you to arrange reshipment.
7.2 Additional shipping charges may apply for resending the package.
8. Damaged or Missing Items
8.1 If your order arrives damaged or with missing items, please notify us within 24 hours of delivery.
8.2 Kindly share clear photos of the packaging and the items received so we can investigate and resolve the issue quickly.
9. Shipping Restrictions
9.1 Some products may be subject to shipping restrictions as per regional laws. Any such restrictions will be clearly mentioned on the respective product pages.
10. Contact Information
For any queries related to shipping, feel free to reach out to us:
📧 Email: support@zivika.in